All posts by Martin Kelly

Jeremy Reitman, Chief Executive Officer, Helloworld.com.au

Jeremy Reitman, CEO, Helloworld.com.auFor the past 14 years Jeremy Reitman has delivered outstanding results in the online industry for global brand icons and consultancies in existing, new and emerging markets including the United States, Australia, Japan, Singapore, New Zealand, China, Thailand, India, Philippines, Malaysia, Taiwan and Hong Kong.

Previously with Expedia, Jeremy now runs the online business for Helloworld Ltd. looking after helloworld.com.au. After a major rebranding exercise, Jeremy has taken the helm to revolutionize a multi-channel strategy aimed at taking back share from the online travel market and delivering value for their network of bricks and mortar travel agents.

Stephen West, Executive General Manager, Turtle Beach Resort

Stephen West, Executive General Manager, Turtle Beach ResortStephen is an accomplished business executive with over 30 years’ experience in business operations, multi-site management, product and project management.

He is experienced in process change, developing business strategies and leading within a matrix organisation.

Most recently, Stephen has delivered a multi layered implementation strategy that has given Turtle Beach Resort the ability to diversify their processes and streamline their capabilities across the business. This business improvement has had a positive commercial impact and made for a more enjoyable customer experience.

He has a strong focus on delivering results, managing change successfully, identifying processes that have a direct impact on customers and works to deliver a defined strategy.

Karin Sheppard, Chief Operating Officer, Australasia, Japan and Korea, InterContinental Hotels Group

Karin Sheppard, IHGKarin Sheppard is Chief Operating Officer for IHG's Australasia, Japan and Korea regions, as well as Franchising in Asia, Middle East and Africa (AMEA).

A member of the AMEA Regional Operating Committee, Karin oversees the operations and performance of over 100 hotels in more than 10 countries across brands ranging from the luxury InterContinental Hotels & Resorts to the mid-scale Holiday Inn and Holiday Inn Express.

She is also responsible for the regional operations teams based in Sydney and Tokyo, as well as the AMEA Franchise Operations team.

Karin has close to 20 years of international experience in commercial functions across a variety of industries, including Technology, Telecommunications and Hospitality.

Over the course of her 13 years with IHG, Karin has held senior commercial roles in Australasia, Europe and the Middle East.

Before taking on her current role, she was Chief Commercial Officer for Asia, Middle East & Africa based in Singapore, where she led key commercial functions including Brand Management, Sales, Marketing and Revenue Management.

Karin was based in London for three years prior to that as Vice President, Brand Management for the Europe, Middle East & Africa region.

During her time in Europe she represented IHG on several IHG Owner Association Boards.

Karin holds a Master Degree in International Business Administration with Modern Languages, from Aarhus School of Business, Denmark.

Tony Sheer, General Manager, ARRA Accommodation Group

Tony Sheer is the current General Manager for one of Australasia’s leading hotel chains ARRA Accommodation Group, formerly known as the Budget Motel Chain.

Tony offers us a wealth of information and experiences covering forty years of devotion in Senior Management roles within the Accommodation and Tourism Industry.

He has also been affiliated with Hotel Groups such as Golden Chain, Wilton Hotels, Flag Inns, just to name a few.

In his spare time Tony has leadership roles with Mornington Peninsula Tourism, Westernport Tourism, the Victorian Accommodation Association and is currently the President of the Rotary Club in Sorrento, Victoria.

During 1989 Tony purchased the Lamplighter Motel and Restaurant in Oakleigh, Victoria and gave it a well needed fit-out and face-lift.

This inspired him to take on board the Cape Schanck Lighthouse Station, where he refurbished and revitalised not only the lighthouse, but also its museum, kiosk and four accommodating cottages.

Tony has successfully run the Lighthouse operation for the past twenty years in conjunction with his all of the before said activities.

Tony is a twice winner of Frankston and Mornington Peninsula Awards, as well as being a finalist for the Victorian Tourism Awards. (Thunderous applause as Tony takes possession of the microphone)!

Will Owens, Director, Revenue Finders

Will Owens, Revenue FindersWill Owens has extensive experience in airline revenue management and airline economics, at both Virgin Australia from 2010 to 2014 and Qantas Airways from 1987 to 2010.

As General Manager Revenue Management at Virgin Australia, his responsibilities included optimization of network earned revenue through pricing and inventory controls, strategies and systems, in addition to leading the contribution of revenue management to major strategic and Alliance partner projects including VA's Game Change Plan.

As Head of Domestic Pricing and Yield at Qantas Airways from 2001 to 2010, he was responsible for Qantas' domestic earned revenue optimization.

Prior to 2001, he held the positions of Head of Relationship Marketing and General Manager Commercial Systems, in addition to other roles.

He holds a first class honours degree in Econometrics from Monash University. Will now heads the specialist revenue consultancy Revenue Finders.

Han Zantingh, Managing Director, BrainJuicer Asia

Han ZantinghIn the last 20 years or so, I’ve been lucky enough to have been exposed to many different facets of marketing, in different parts of the globe.

I’ve been a client, both in global strategic roles and local executional ones in Europe and Asia and I’ve been in various agency roles, spanning from marketing strategy, innovation consultancy and consumer insight to advertising development and production.

Client side experience includes brand management roles with Kimberly Clark and United biscuits in the Netherlands, global brand development roles with Pernod Ricard (Brand Director, Royal Salute) and in market leadership (brand director, whiskies) in China.

Agency roles include stints with New Solutions, TAG and BrainJuicer. Currently I run the Asia offices for BrainJuicer, based in Shanghai

This slightly unusual career has given me the opportunity to look at marketing from all sorts of angles and learn a few interesting things along the way.

I could talk to you about toilet paper, whisky, quantitative reseach techniques or image retouching for 30 minutes, which ever you prefer…

Adrian Thompson, Director of Revenue & Distribution, Meriton Serviced Apartments

Adrian Thompson, MeritonAdrian Thompson is the Director of Revenue & Distribution for Meriton Serviced Apartments, which operates more than 3,200 serviced apartments at 13 locations along Australia’s east coast.

Adrian has more than 17 years’ experience in hospitality: he started his career in the USA with Ritz-Carlton, working his way up from Reservations and eventually becoming Director of Revenue at the Ritz-Carlton in Doha, Qatar.

He has held management positions at various hotel groups including Marriott, Stamford and Hamilton Island. Adrian joined Meriton Serviced Apartments as Revenue Manager in 2005 before returning briefly to his hometown of Melbourne for an operations role with Mantra and to teach hospitality subjects at William Angliss Institute of TAFE.

In 2009, he returned to Meriton Serviced Apartments in his current position and has overseen the expansion of the group from five hotels to 13.

Adrian is responsible for pricing and distribution across all Meriton Serviced Apartment locations and is heavily involved in other aspects of the business, from systems to site acquisition and hotel operations.

He holds a Diploma of Hotel Management from William Angliss and says the industry’s “dynamic, constantly shifting environment” is what keeps him interested and engaged.