Industry Directory

Amadeus is a leading transaction processor for the global travel and tourism industry, providing transaction processing power and technology solutions to both travel providers (including full service carriers and low-cost airlines, hotels, rail operators, cruise and ferry operators, car rental companies and tour operators) and travel agencies (both online and offline).

The company acts both as a worldwide network connecting travel providers and travel agencies through a highly effective processing platform for the distribution of travel products and services (through our Distribution business), and as a provider of a comprehensive portfolio of IT solutions which automate certain mission-critical business processes, such as reservations, inventory management and operations for travel providers (through our IT solutions business).
www.amadeus.com and www.au.amadeus.com

Hotels Combined

HotelsCombined.com is the world's leading hotel meta search engine featuring over 900,000 hotel deals. Visitors to HotelsCombined.com can search major travel sites at once to find the best available hotel prices and then click to buy direct from the hotel or favorite travel site

Independent Hotels: You can advertise your hotel website on HotelsCombined.com in addition to updating your hotel description and photos all of which is free-of-charge and we do not take commission. This simply allows our customers to book direct with you: http://www.hotelscombined.com/Hotelier/Signup.aspx

Hotel Chains: You can integrate your hotel chain's inventory on HotelsCombined.com by using your existing set of XML interfaces and reservations tracking systems. Through this integration our customers can view your hotel information, availability and live rates, then our customers can click to buy direct from your hotel chain's website: http://www.hotelscombined.com/AboutUs/Suppliers.aspx

Affiliates – Distribution Partners: We welcome you to join our affiliate program which allows you to take full advantage of our unique technology, increase your website's revenue and offer comprehensive hotel content to your visitors: http://www.hotelscombined.com/Affiliates.aspx

Contact: Vicki Byrne, p/ +61 2 8011 4192; e/: vicki@hotelscombined.com

Mondial Assistance Group is the global leader in travel insurance and emergency medical assistance, with 10,000 employees operating in 28 countries. The Group’s global reach means we assist someone, somewhere in the world every two seconds.

In Australia, Mondial Assistance with 500 employees, ranks third highest in the Group in terms of turnover. In 2009, turnover was more than A$280million.

Our global group has invested tens of millions of dollars in people and technology in the last few years to develop a world-first ecommerce platform that has allowed us to offer un-paralleled ecommerce innovation and value to our partners worldwide.

Mondial Assistance Australia continues to lead innovation in the Australian market with recent speciality insurance products for accommodation and event/ticket cancellation.

Our current Australian partners include major airlines, offline and online travel providers, insurers and leading financial institutions.

Mondial Assistance Group is a member of the Allianz Group through AGF and RAS International, each holding a 50% capital stake.

For more information, visit www.mondial-assistance.com.au

NIIT Technologies is a leading IT solutions organization, servicing customers in Australia, Asia, North America and Europe.

It offers services in Application Development and Maintenance, Enterprise Solutions including Managed Services and Business Process Management to organizations in the Travel, Transportation & Logistics, Financial Services, Manufacturing, Retail and Distribution, and Government sectors.

NIIT Technologies follows global standards of development, which includes ISO 9001:2000 certification and assessment at Level 5 of SEI-CMMi version 1.2. Its data center operations are certified at the international ISO 20000 IT management and ISO 27001 information security standards.

For further information, please visit www.niit-tech.com

Quest Serviced Apartments

It’s taken 20 years to become an overnight success. Now, Quest proudly boasts the largest network of serviced apartments in Australasia.

When Quest was founded, it introduced an accommodation alternative that changed the travel industry: the stylish, roomy and well appointed serviced apartment.

Quest can now be found in major cities, large regional centers and rural areas. Quest makes it its business to be where the corporate sector travels, and this includes a growing network of expanding regional areas.

Quest’s focus on regional development is testament to the company’s ethos of providing accommodation in those areas where there is a shortage or a lack of modern properties to service the unique and changing needs of the extended stay corporate traveller, coupled with the preparedness to develop properties in emerging business related locations.

In fact, we’ve made it our mission to be where corporate travellers need to be.

Today, Quest has an impressive network of more than 120 Serviced Apartment properties across Australia, New Zealand and Fiji. Each property is designed to offer a business class experience at rates that represent outstanding value for money. www.questapartments.com.au

realholidays.com.au

With more than 21,000 holiday rental listings, realholidays.com.au is one of Australia's largest holiday rental websites.

realholidays.com.au offers all holiday rental and accommodation providers the opportunity to promote their properties to thousands of holiday makers each month.

Since its launch in 2007, realholidays.com.au has become one of Australia's most popular holiday rental listings websites, providing a comprehensive guide to holiday accommodation across Australia.

The recent success of the Win a Real Escape Campaign, whereisnudedude.com.au and the Are We There Yet? promotions have led to increased traffic and visibility for realholidays.com.au, which achieved 278,204 domestic unique browsers during the month of January 2009.  realholidays.com.au has a strong international following, particularly in the US, Canada, UK and New Zealand.

realholidays.com.au is closely aligned with leading industry partner Oodles.com who provide budget car hire to holiday makers, through the site.

With no booking commission fee charged to advertisers, realholidays.com.au ensures there is a strong return on investment to help cultivate business opportunities for those working in the holiday accommodation sector.

realholidays.com.au has a dedicated editorial team who this year launched an exciting e-newsletter that regularly promotes topical holiday accommodation destinations to its 35,000 strong member database.

The realholidays.com.au brand is operated by the REA group and along with realestate.com.au and realcommercial.com.au is one of six websites the company operates nationally. In January 2009 realestate.com.au achieved record traffic in excess of 4.8 million unique browsers.

The business unit is managed by Tina Seirlis who joined the REA Group in Oct 2003. www.realholidays.com.au

Sabre Pacific is the leading provider of business solutions to the travel industry throughout Australia, New Zealand and the South Pacific Islands.

With a strong focus on the profitability of its customers, Sabre Pacific specialises in the delivery of cutting edge technology, distribution and marketing services to help our customers make money, save money and provide better customer service

Powered by its parent company, Sabre Holdings in the USA, Sabre Pacific boasts a plethora of global technology solutions as well as a range of locally-developed solutions exclusive to the APAC region and specifically designed and built to meet local requirements.

Leisure Solutions
With Sabre Pacific behind you, you’ve got the power to deliver a world of possibilities to your customers. The Sabre Leisure portfolio supplies a seemingly infinite array of choices. Our tools help you filter that info in a flash to find perfect packages, the brilliant "extras," and the best buys. Using our efficient end-to-end solutions, you’ll glide through reaching out to the right customers, powering your way through global inventory, automating your booking, and even managing your business.

Corporate Solutions
Successfully serving corporate travellers requires speed, accuracy, access to the lowest fares and automated, powerful tools that boost your performance. Sabre Pacific, along with Sabre Travel Network offers the most complete collection of corporate travel tools in the world.. Sabre delivers a single, integrated end-to-end solution set, built to fit your particular business needs.

Online Solutions
Whether you’re a Corporate or Leisure agency, we have the right online solution for you. Benefit not only from our global expertise and solutions, but also from our knowledge of the local market and our locally developed solutions to meet your specific online requirements. Sabre’s online customers have the ability to shop and book over 380 airlines including regional Low Cost Carriers, 84,000 hotels and 30car rental companies.  With 62% of all global online GDS air bookings processed via Sabre, we process more than other GDS worldwide so you can rest assured, you’re getting the best online solution.

Sabre Pacific is renowned for its unparalleled expertise in developing profitable solutions and making travel agents travel experts in a constantly changing environment.

SiteMinder

SiteMinder is Australasia's trusted name in Channel Management for your online booking websites.

SiteMinder provides you with a simple, fast, user-friendly and cost effective system that allows properties to manage their online inventory more effectively, which in turn results in more online bookings and a significant difference to your bottom-line and profitability.

With SiteMinder you can easily manage the widest selection of high yielding local and international booking sites from ONE simple webpage.

SiteMinder clients enjoy a dramatic increase in revenue from online bookings, while reducing effort and overbookings risk. This is because SiteMinder automatically adjusts your availability when you receive reservations from ANY booking site connected to your SiteMinder account.

Now, with the addition of the TheBookingButton, the new generation booking engine for your OWN website, you can control all online inventory effortlessly.  TheBookingButton system is simple, functional and visually appealing to the consumer.  It is exceptionally easy to set up and use, and is taking the market by storm!  TheBookingButton is proven to convert more website visitors to confirmed bookings – meaning commission-free direct revenue and a more profitable bottom-line.

SiteMinder caters for any size property, from small Bed and Breakfasts to large multi-national hotel complexes. We also provide our SiteMinder services to many property groups such as Constellation, Rydges, Staywell and many more.  With NO additional commissions, NO lock-in contracts, LOW monthly fees and top quality service, our value offering is unrivalled in the market today.

Find out why our clients have the SiteMinder advantage.  Visit www.siteminder.com.au to experience SiteMinder and TheBookingButton with an obligation-free trial, and let us bring you a world of online bookings!

For more information, contact our friendly team on 1300 736 198 (+61 2 9221 4444) or email enquiries@siteminder.com.au

Tnooz is a provider of news, analysis, commentary, data and business services to the travel, tourism and hospitality industry.

Launched in September 2009, Tnooz focuses on technology, digital distribution, media and marketing, web strategy, start-ups and financing in the travel sector. It edited by well known travel industry journalist Kevin May.  www.tnooz.com

Tourism Technology is the developer and owner of the Calypso Travel System – the standard and leading solution for mid to large independent, state government and airline travel wholesalers and tour operators.

With a range of enhanced online supply and distribution products and services, including direct supplier XML connectivity, trade and direct consumer online booking engines Calypso provides world leading travel wholesaler customers with a powerful, progressive and cost-effective wholesale travel management solution.

The team at Tourism Technology are a unique combination of travel and IT professionals, dedicated to ensuring Calypso retains its functional richness and technical excellence.

The company currently employs 60 people, of which half are programming staff dedicated to full-time development of the Calypso Travel System. Tourism Technology has a general policy of employing full-time IT professionals with varying backgrounds and levels of experience which includes recent graduates through its graduate recruitment program.

Now in its 19^th year of business Tourism Technology continues to provide a functionally enhanced and innovative wholesale travel management system to a strong base of customers.

For more information on the Calypso Travel System and Tourism Technology visit  www.tt.com.au

TravelCLICK

TravelCLICK, the leader in hotel ecommerce solutions, provides a continuous flow of high-value online bookings to hotels worldwide. A uniquely comprehensive one-stop solution, TravelCLICK offers market intelligence, distribution, electronic marketing, and media services delivered with personal attention and local market expertise.  We help our clients make better business decisions, generate greater demand from the right mix of channels, and convert more shoppers to high-value guests.

Unparallelled Hotel Market Intelligence Solutions
Evaluate opportunities and outsmart the competition
Compare historical and projected performance, rates, occupancy and availability for your hotel against the rest of the local market. TravelCLICK's market intelligence solutions enable you to execute rate and inventory strategies and marketing initiatives that will directly impact your bottom line.

Demand Driving Marketing Solutions
Increase visibility and drive demand more effectively.
TravelCLICK develops customized, integrated marketing plans for hotels using a combination of Internet and global distribution system (GDS) media to drive incremental demand for your property. Search engine optimization (SEO) and pay-per-click (PPC) advertising help maximize direct-to-web bookings through our award-winning websites.

Superior Online Hotel Merchandising
Convert shoppers and maximize revenue per stay.
Together, TravelCLICK's iHotelier® Central Reservation System and our robust content management system deliver the industry's best hotel merchandising platform. iHotelier improves conversion and revenue per stay, drives incremental revenues from the sale of value-added products, captures important client information, manages email communications with your guests and helps you manage relationships with your most important customers. Our award-winning booking engine, iStayTM, enables you to further up sell shoppers on room types and amenities.

Serving the hospitality industry since 1999, TravelCLICK has more than 13,000 customers in 140 countries with offices in Barcelona, Chicago, Dubai, Houston, Phoenix, Melbourne, Shanghai, and Tokyo. For more information on TravelCLICK and its award-winning hotel ecommerce solutions, visit www.travelclick.net or email info@travelclick.net .

Travelport is the business services provider to the global travel industry and is well known in this region for its Galileo GDS, related productivity tools and its mid/back-office solution, CrossCheck Travel Enterprise.

Travelport recently developed its Universal API (uAPI), the global distribution system (GDS) industry’s first truly universal API, providing access to a world of content and functionality through a single API connection.

It’s designed to run alongside existing API solutions, with efficient and low-risk implementation and has the ability to aggregate content from multiple sources such as GDS, low-cost carrier and merchandising content.

Whether you’re a third-party developer, an OTA, travel agent or consolidator, who is looking to build travel related applications for deployment on the Web, Desktop or Mobile, Travelport’s Universal API brings many  benefits including efficiency gains, a streamlining of the travel supply chain, reduction of software development costs and improvement in time to market.

Rich and comprehensive travel content is provided via the uAPI through Travelport’s GDS platforms and content hub infrastructure, delivering a deeper, more complete range of travel content, leading to cross-sell and up-sell opportunities, improving customer satisfaction and revenue.

www.travelport.com/au

Ubid4rooms.com

Ubid4rooms.com is a unique new last minute accommodation website combining all the features of current last minute sites, with the addition of enabling the customer to bid directly with hotels online with same day confirmation.

Ubid4rooms.com was developed by hotel veteran Gary Berman, whose philosophy that "a vacant room is revenue lost forever" was the basis for the site . He believes that it is better for a property to accept a controlled discount than to leave a room vacant.

The concept is both time sufficient for suppliers to manage and user friendly for the consumer. It is suitable for all styles and sizes of hotels and allows properties to maximise occupancy and revenue , by giving total flexibility to manage rooms and rates.

All the bids received are one off and confidential offers, so hotel rates will not be diluted, and any contracted or lowest rate guarantees that properties may have will not be affected.

The Ubid4rooms.com site enables hotels to post rates on the system for a limited (28 day) period and the consumer can either buy immediately at the advertised rate, or make an offer direct to the hotel. Minimum rates are built into the system to prevent "time wasting" bids and the property receives the bid by email and has three hours to reply.

The facility to bid on multiple rooms has recently been added, making it ideal for family groups, and the corporate and conference market. Ubid4rooms.com is also now linked with most of the major channel managers.

Feedback from suppliers to Ubid4rooms.com has been extremely positive. Due to many contracted rate agreements in the market, it has been difficult in the past for properties to sell at lower rates due to ramifications it could have for their larger suppliers.

With Ubid4rooms.com, hotels can effectively maximize occupancy by selling rooms at rates they cannot openly publish.

Once a bid is accepted on the site, both consumer and supplier know that this is a one off deal, which might never be repeated (there is a disclaimer on the confirmation slip acknowledging this).
www.Ubid4rooms.com

V3

V3 offers "Real" solutions for tourism suppliers and distributors. No more allocations, no more rekeying bookings, no more shuffling inventory from site to site. V3 provides the only solution for efficient and effective online distribution.

Can you imagine an Airline using a Channel Manager?

Could you imagine an Airline using half baked technology which "scans an email" to manage their inventory control? How Archaic!

Do you think an Airline would hire personnel to rekey online Bookings into their own systems?
Airlines distribute inventory through thousands of Websites, using "Live" inventory provided through their core inventory systems. That's the way it should be.

V3  specialises in providing the Accommodation Industry with "Real" access to "Live" inventory.

V3 is not a Channel Manager, V3provides a true 'open booking exchange' which is unique, accurate and provides access to a suppliers' available inventory, directly from the suppliers' operating system.

The V3 technology provides simple, easy to use and maintenance free distribution for thousands of tourism suppliers worldwide.

One of V3's key initiatives is its partnership with ATDW in developing Tourism Exchange Australia. TXA offers an open booking exchange for Distributors to access available supplier inventory in real time.

TXA combines ATDW rich content with the V3 seamless booking technology that includes a secure payment process.

Suppliers and distributors benefit greatly through TXA by:

• Suppliers are provided with a maintenance free platform to distribute their inventory.
• Available Inventory, rates and content are automatically made available to the distributors; the supplier chooses to work with.
• Confirmed reservations are automatically entered into the supplier's reservation system.
• Distributors have unlimited access to suppliers available inventory, directly from the suppliers In-house reservation system.
• Inventory is automatically made available to chosen distributors.
• When bookings are made, remaining inventory is synchronised across all distributors eliminating the possibility of over booking.
• V3 technology will support suppliers of any size, from a 1 Room, Bed and Breakfast to integration to 5 Star International Properties PMS'. The solutions are success based so suppliers are only paying for the system when it works for them.
• Tours, Attractions and Events can equally be managed through V3 solution.

It's the Paradigm Shift the Australian tourism industry has been crying out for.

For more information, contact one of our expert consultants on 1300 266 582 or apply on-line through www.v3sales.com.

V3 is a Total solution and a Real solution. Free your time, free your money, free your mind.

Voila Hotel Rewards

VOILÀ Hotel Rewards is the world's first and only points-based, guest loyalty programme built specifically for a global alliance of independent hotels and small groups. VOILÀ is operated by Hospitality Marketing Concepts (HMC), a global company with offices in more than 50 countries in North America, Central/South America, Europe, Middle East and Asia.

VOILÀ, which has experienced strong growth since its initial launch in June 2008, is the first points-based frequent guest programme that unites a network of four- and five-star independent hotels and luxury hotel brands worldwide. Hotels co-brand their programmes under the VOILÀ umbrella and members earn points and redeem rewards through its network of over 170 premier properties worldwide. With its global presence, VOILÀ supports hotels and guests in nearly 100 cities and on three continents by delivering world-class service wherever members travel.

Maintaining occupancy levels and keeping a healthy ADR are among the biggest challenges facing luxury hoteliers today. By joining VOILÀ, hotels can discreetly target offers to new and existing customers without engaging in public bidding contests to attract business. The VOILÀ programme requires a very short time to launch making it a great solution for independent hotels in these difficult times.

Enrollment in the VOILÀ programme is free-of-charge and provides members the opportunity to earn valuable points for their stays that can later be redeemed for complimentary nights or room upgrades. VOILÀ members also enjoy a host of special “members-only” perks like exclusive room rates, welcome amenities, VIP access to hotel facilities and more through VOILÀ's private label-regional programmes including Husa Plus, Lucerna Rewards, Great Hotels Rewards, and Coral Hadaya.

For more information, visit www.voilahotels.com