Industry Directory


Logo - Amadeus, new, white, small, 30.1.14Amadeus is a leading transaction processor for the global travel and tourism industry, providing transaction processing power and technology solutions to both travel providers (including full service carriers and low-cost airlines, hotels, rail operators, cruise and ferry operators, car rental companies and tour operators) and travel agencies (both online and offline).

The company acts both as a worldwide network connecting travel providers and travel agencies through a highly effective processing platform for the distribution of travel products and services (through our Distribution business), and as a provider of a comprehensive portfolio of IT solutions which automate certain mission-critical business processes, such as reservations, inventory management and operations for travel providers (through our IT solutions business). and


Logo - ConvertioConvertio is a conversion cloud that helps Airlines increase their direct bookings through engagement, personalisation and competitive rate display.

Convertio’s smart rate comparison widget helps airline’s to display real time competitor or OTA fares for a particular destination, from multiple online channels alongside their proposed rates on the brand website.

The visitor gets to compare the prices on the brand website, thereby eliminating a need for them to shop around and encourage them to book directly.

Convertio has helped hotels and airlines increase revenue by upto 35% by converting the website traffic from lookers to bookers.

HiRUM Software Solutions

Logo - HiRUM Hospitality Software 199 x 83HiRUM Software Solutions has become well known in the hospitality industry for providing cutting edge tools for anything accommodation.

Our products can service any style of accommodation, from resorts to hotels, backpackers to motels, B &B’s, ski fields, marinas, villas, property management, agents and wholesalers to name just a few.

Our products offer the complete business solution without the need for third party interfaces. This allows us to offer unrivalled price competitiveness, along with the flexibility to tailor our solution to suit each individual accommodation business.

We offer the opportunity for our clients to operate from a front desk, whilst distributing inventory real time across the globe. We guarantee there is no other solution as seamless and as affordable as ours on the world market at present.

Almost all of our enquiries come through word of mouth so the product really does sell itself. To discover how HiRUM can improve your business, simply email

Mr & Mrs Kelly – New PR Force In Travel

Welcome to the website of Mr & Mrs Kelly, a PR and communications agency specialising in travel and tourism.

Combining the talents of Angie and Martin Kelly, this professional marriage of equals is a unique alliance committed to delivering experience, access and results.

We first met as cadet journalists at News Limited back in the day before losing contact while enjoying successful media careers.

Travel and tourism has been a long-term theme for each of us, yet our paths rarely crossed.

Then in late 2015 we bumped into each other at a travel industry function and in a kismet moment decided we should work together and start a PR agency focused on travel.

Logical – it leverages our knowledge and contacts – but we also felt there was a major gap in the market we’d be able fill.

And that is many PR agencies use their senior staff (such as us) to win business before handing it over to inexperienced junior consultants fresh from college or university.

As we’d both had been on the receiving end of numerous naïve approaches and press releases with the lead buried, we vowed this would never happen at Mr & Mrs Kelly.

All our clients deal directly with us, ensuring that no time is wasted because every second (and word) counts in our attention deficit world.

Our clients also benefit from the different talents we bring to the partnership.

Angie is warm and gregarious – the ultimate networker – with an amazing knowledge of, and contacts in, the consumer media.

She likes nothing better than getting on the phone and pitching a story, and does it better than just about anyone.

Martin has excellent strategic and project management skills, complemented by an in-depth understanding of Asia Pacific’s trade and business media.

So let us tell us tell your story. Please get in touch for a confidential conversation.

Angie Kelly                                                         Martin Kelly
0437-867-726                                                 0414-774-978      

NewBook eManagement Technology

Logo - New Book Logo (Blue Text)NewBook eManagement Technology provides services to multi-property groups and to a range of hospitality industries including Resorts, Hotels, Motels, Apartment complexes and Holiday Parks.

NewBook enhances reservations management, streamlines all accounting and billing, reduces staff overheads and improves marketing and sales performance for all types of accommodation.

Having reached over $7 million dollars’ worth of online bookings each month in Australia NewBook has quickly become known as the most exciting, new Property Management System in Australia.

Easy to use software lets users move seamlessly from managing bookings, to housekeeping and even email marketing.

NewBook’s Online Booking Engine directly integrates with client websites ensuring that guests never have to leave the website to make a booking. Aside from custom branding Newbook offers an array of features within the booking engine like upselling guest notifications, 2 way sms, email survey marketing and having the ability to dynamically offer products or services moments before guests confirm their booking.

Newbook provides a number of integrations with existing Third Party Software to assist with their client’s business operations. Integrations range from Accounting Software Packages (e.g. Xero), Payment Gateways (e.g. BPAY), POS Systems, Social Media, Google Analytics, Wireless Internet, Phone Systems, Electronic Doors/Gates and much more.

The all in one Property Management System also integrates with Online Travel Agents (OTA's) including, Agoda, Trip Advisor and Facebook, and Channel Managers like SiteMinder, Netroomz and ResOnline, which feed tariff and availability data to sites like, and other Global Distribution Systems.

For clients with more than one property NewBook’s Corporate Module allows them to manage any number of properties from a single interface. They provide guest insights and chain-wide reporting that help to maximise revenue, identify cross-property selling opportunities and intuitive management of rates and tariffs.

NewBook is synonymous with providing the most recognised and up to date service by listening to what their clients want and providing a level of customer service that is second to none.


Logo - RateGainRateGain is a leader in hospitality and travel technology solutions for revenue management, rate intelligence, electronic distribution and brand engagement helping customers around the world to streamline their operations and sales.

The company provides Cloud based solutions to Hotels, Airlines, Online Travel Agencies, Car Rental Companies, Cruise Liners and Tour/Wholesale Operators.

It has a rich clientele like Hyatt, Marriott, Expedia, Make My Trip, Hetz etc.

RateGain was incorporated in year 2004.

The company has shown a very fast growth over a decade and has recognized as the fastest growing SaaS Company in India.

RateGain's global customer base comprises of leading travel suppliers and intermediaries which includes airlines, hotels, cruise lines, car rental companies, online travel agents, tour operators and wholesalers.

RateGain has over 12,000 hospitality clients around the world as well as 5,000 travel companies on their systems.

Through the years, RateGain has been recognized by leading business media platforms, technology associations, users and partners, with a wide range of awards in recognition for their innovative approach and products.

For more information, please visit

Tourism Technology

Logo - Tourism TechnologyTourism Technology is the developer and owner of the Calypso Travel System – the standard and leading solution for mid to large independent, state government and airline travel wholesalers and tour operators.

With a range of enhanced online supply and distribution products and services, including direct supplier XML connectivity, trade and direct consumer online booking engines Calypso provides world leading travel wholesaler customers with a powerful, progressive and cost-effective wholesale travel management solution.

The team at Tourism Technology are a unique combination of travel and IT professionals, dedicated to ensuring Calypso retains its functional richness and technical excellence.

The company currently employs 60 people, of which half are programming staff dedicated to full-time development of the Calypso Travel System. Tourism Technology has a general policy of employing full-time IT professionals with varying backgrounds and levels of experience which includes recent graduates through its graduate recruitment program.

For more information on the Calypso Travel System and Tourism Technology visit


Logo - TravelClick small newTravelCLICK, the leader in hotel ecommerce solutions, provides a continuous flow of high-value online bookings to hotels worldwide. A uniquely comprehensive one-stop solution, TravelCLICK offers market intelligence, distribution, electronic marketing, and media services delivered with personal attention and local market expertise.

We help our clients make better business decisions, generate greater demand from the right mix of channels, and convert more shoppers to high-value guests.

Unparallelled Hotel Market Intelligence Solutions
Evaluate opportunities and outsmart the competition
Compare historical and projected performance, rates, occupancy and availability for your hotel against the rest of the local market. TravelCLICK's market intelligence solutions enable you to execute rate and inventory strategies and marketing initiatives that will directly impact your bottom line.

Demand Driving Marketing Solutions
Increase visibility and drive demand more effectively.
TravelCLICK develops customized, integrated marketing plans for hotels using a combination of Internet and global distribution system (GDS) media to drive incremental demand for your property. Search engine optimization (SEO) and pay-per-click (PPC) advertising help maximize direct-to-web bookings through our award-winning websites.

Superior Online Hotel Merchandising
Convert shoppers and maximize revenue per stay.
Together, TravelCLICK's iHotelier® Central Reservation System and our robust content management system deliver the industry's best hotel merchandising platform. iHotelier improves conversion and revenue per stay, drives incremental revenues from the sale of value-added products, captures important client information, manages email communications with your guests and helps you manage relationships with your most important customers. Our award-winning booking engine, iStayTM, enables you to further up sell shoppers on room types and amenities.

Serving the hospitality industry since 1999, TravelCLICK has more than 13,000 customers in 140 countries with offices in Barcelona, Chicago, Dubai, Houston, Phoenix, Melbourne, Shanghai, and Tokyo. For more information on TravelCLICK and its award-winning hotel ecommerce solutions, visit or email .


Logo - Viator reversed 183 x 70Viator is the world’s largest online resource and category leader for travel destination activities, reaching over 7 million global travelers per month who are seeking to find, research, and book activities and tours prior to traveling and while in-destination. Viator offers over 15,000 tours, activities and experiences in over 150 countries, providing travelers with a curated selection of the best local experiences worldwide.

Viator operates in the large and under-penetrated global travel destinations activities market, estimated to be $26.8 billion in the U.S. alone and 3-4 times this size globally. This makes the online destinations activities market one of the last remaining growth sectors of the online travel industry.

As the category leader with a valuable first mover advantage, Viator is well positioned to continue its leadership in this rapidly growing online market. Viator has developed a proven and scalable global platform to accommodate rapid growth and sustained market leadership.

Viator’s proprietary database of products and user generated content, strong local operator relationships, fully featured global websites and mobile offerings, longstanding global affiliate partnerships, and advanced back-end infrastructure are critical growth enablers that are difficult to replicate.

The Company generates over 75% of its bookings through its direct-to-consumer efforts. This includes the Viator website, mobile apps and mobile websites, locally-optimized websites in 9 different non-English languages, and a portfolio of destination and category-focused offerings.

Viator also offers its products through an extensive global affiliate network of 2,000+ active partners, including top travel brands such as Priceline, British Airways and Lonely Planet. Viator is experiencing rapid growth, led by strong organic growth on its flagship site,

Viator is headquartered in San Francisco with offices in Sydney, Las Vegas, and London. A truly global company, nearly 60% of Viator’s gross bookings originate from travelers outside of the United States.

The Company has over 200 full-time employees. Viator is a privately held company, with lead investment from The Carlyle Group, one of the world’s largest private equity firms.

For more information, visit

Upcoming Events

TravelTrends Live 2017

TravelTrends Live is Coming

What happens when you combine two of Australia's most established and respected travel industry conferences?

The answer is TravelTrends Live, a brand new event incorporating No Vacancy and TRAVELtech.

We feel that combining both events - each of which attracts 220+ delegates each year - will be a real step forward.

The really exciting thing is that it will bring the whole industry together in a single event.

There's no question of throwing the baby out with the bathwater and each brand's core values and integrity will shine through at TravelTrends Live.

The plan is to keep things simple and run it in Sydney with No Vacancy on day one, followed by TRAVELtech on day two with a common theme.

Timing is mid-September and there'll be lots of of social/networking events and cross-pollination.

Delegates will be able to buy tickets for either or both days at the usual reasonable rates.

The same rationale applies to sponsorships, details of which will be available soon.

We're working through the details now and will post further information in late February.

It will be the next step in what has been quite a journey - No Vacancy started in 2007, TRAVELtech in 1999.

If you have any questions, please get in touch

No Vacancy Australia

No Vacancy Changes It Up

- Now Part of TravelTrends Live - 

Big news. This year No Vacancy will become part of TravelTrends Live, a brand new conference also featuring TRAVELtech.

TravelTrends Live will be held mid-September in Sydney and we are scouting venues now.

It's an exciting change and one that will bring the entire industry together in a single event.

The plan is to run No Vacancy on day one followed by TRAVELtech the day after.

Programming will be complimentary but distinct with a common theme running across the two days.

They can be consumed independently or as a whole.

Pricing will be reasonable and flexible with one and two-day tickets available.

We're working through the details now and will post further information in late February.

It will be the next step in a journey that started with the creation of TRAVELtech in 1999.

No Vacancy was founded as a spin-off event in 2007, finding immediate success.

Both events have been extraordinarily strong, attracting 220+ delegates, speakers and sponsors each year.

We're really looking forward to bringing them together changing things up and hope to see you there.

Enjoy yourself and hope to see you through the year.


Martin Kelly
Event Producer

PS: To be kept abreast of the latest developments, please register here.

TRAVELtech Australia 2017

Disruptive Influences,
The Story Goes Full Circle

Change is the only constant in travel and so it is with TRAVELtech, which this year becomes a central pillar of the new TravelTrends Live conference and exhibition.

TravelTrends Live will be a massive two-day event also incoprorates No Vacancy, Australia's leading accommodation industry conference.

It's an exciting change and one that will bring the entire industry together in a single event.

The plan is to run No Vacancy on day one followed by TRAVELtech the day after.

Programming will be complimentary but distinct with a common theme running across the two days.

We're really looking forward to it and will post definitive details by Feb 28.