No Vacancy 2008 Wrap

No Vacancy, Australia's leading accommodation industry conference, will be returning to Sydney in April, 2009. Meanwhile, scroll down for images from the 2008 event, which featured: 

  • A dynamic program packed with industry leaders (see below)
  • Great up-to-the-minute content
  • Unique consumer insights based on conference-specific research
  • Excellent networking

Topics included online distribution, consumer trends, channel and yield management, carbon offsetting, star ratings, modern marketing tactics, pricing, social media strategies and plenty more. 

Paul Fisher, Bradley Cocks and Jeff Floyd on star ratings...

Ian Simmonds from Levart stirs the pot...

Emma Walter and Kim Marsden from Travstar.com

Nick McCaw, Hotel SO, makes a point...

Face in the crowd...

Chloe Lim, HotelClub

David Bayes from Choice Hotels

Terry Schwamberg and Laurel Papworth discuss marketing 

TravelTrends.biz Director Martin Kelly moderating...

MC Olivier Dombey...

Mike Ford and SiteMinder team...

NO VACANCY PROGRAM 2008

Held in Sydney on April 15

TAKING IT TO THE STREETS: The burning question is: what do consumers want? No Vacancy takes to the streets with a camera and microphone to find out. This exclusive video insight will feature a series of interviews to gain real time insights into what consumers want from their accommodation experience - from booking a room to the bed they sleep in, right through to checking out...
- Vox Populi - Voice of The People (see vox pop shot for TRAVELtech)

WHAT NEXT? LEADERSHIP PANEL: Always the hardest question to answer, but the following industry leaders are well-placed to make the call. Each person will give their perspective on ‘what’s next’ in all key aspects of the accommodation industry – with a particular emphasis on distribution, innovation and technology - followed by a panel discussion and audience questions.

- Rachel Argaman, CEO Toga Hospitality
- David Bayes, Managing Director, Choice Hotels Australasia
- Bob East, CEO, Stella Hospitality Group
- Chloe Lim, Managing Director, HotelClub

THE EYES HAVE IT: This session examines web trends, analysing which sites are gaining traction – eg aggregator sites v. branded portals - while providing an insights into those which are falling behind and why. It also looks at Search Engines such as Google, exploring their increasing power and rapidly evolving approach to accommodation.
- Tessa Court, Chief Marketing Officer, Hitwise

ACCOMMODATION SEARCH: Brand new research of 1000 Australian consumers reveals what accommodation search results they click on and why. This succinct overview also shows which SEO/SEM placements work best.
- David Fernandez, Head of Business Development, Outrider

GROWING PAINS: The rapid growth of the internet as a primary distribution channel may be great news but it also throws up a slew of new issues, which this session will explore. For suppliers it's things like allocating and managing inventory, determining partnership strategies, working on commission levels, selling direct and so on. Of course, the retail sites have their own concerns…Features an introductory presentation by Mike Ford followed by a panel discussion.
- Mike Ford, Managing Director, SiteMinder
- Russell Farr, Managing Director, Australian Online Travel
- Gary Knowles, Global CEO, Roamfree Group

REVENUE MANAGEMENT IN A BULL MARKET: Getting your room rates right is one of the key issues for all properties, and right now it’s more important than ever, especially in the major Aussie markets, all of which are experiencing the best conditions in 20 years. How far can you push the envelope? This session will open with a presentation by Grahame Tate, which looks at what’s happening in other boom markets such as New York, London and Singapore, before moving onto a panel discussion.
- Grahame Tate, Managing Director Asia Pacific, Ideas
- Shannon Knapp, Group Revenue and Distribution Mgr, Mirvac Hotels & Resorts
- James Merchant, Director of Revenue, Pacific Region, Accor AP

TRENDSPOTTING: The more things change the more they stay the same. That may be true of some industries but it’s definitely not the case with accommodation, now in the midst of enormous change thanks to factors such as the Internet, Low Cost Carriers and shifting consumer priorities. Confused? Get some clarity here.
- Andrew Maurer, Manager Forecasting and Analysis, Tourism Research Australia

CASE STUDY – HOTEL SO: Small rooms, big ideas… There’s been a lot of hype about ‘no frills chic’ and ‘pod hotels’ but not a lot of action in this part of the world … until now. Hotel So is the first so-called ‘pod’ hotel to open in Australasia. Rooms are cheap (from NZ$69) but the features are not. The trade off is room size, hence the ‘pod’ tag. How have consumers reacted and what are the companies’ plans?
- Nick McCaw CEO Hotel SO

CARBON OFFSET/CLIMATE CHANGE: Do you have a carbon offset strategy? No, well maybe it’s time you did. That said, it seems the accommodation industry, while embracing the concept at the construction phase, is lax when it comes to giving consumers the option of making their stay carbon neutral. Interestingly, doing so may very well create marketing benefits in addition to simply doing the right thing.
- Darrin Bird, CEO, Carbonza.com

BEYOND THE BLACK STUMP: Our next speaker has just returned from a six week road trip through regional NSW and Queensland, way beyond the cities and so-called distribution hot spots. What did he learn?
- Dave Upton, Director, Accommodation Guru

STAR RATINGS – HOW DO THEY RATE? It used to be that five-stars was the epitome of luxury but now we have properties such as the Burj Al Arab Hotel in Dubai marketing as seven-stars. Meanwhile, the public have their own ratings systems through the likes of Trip Advisor, while every second property seems to be self-rated.  A presentation from the boss of Australia's official star-rating agency followed by a panel discussion. 
- Jeff Floyd, CEO, AAA Tourism
- Paul Fisher, Marketing Director, Total Travel
- Bradley Cocks, Senior Vice President AP, Kiwi Collection

JOIN THE CONVERSATION – HOTEL MARKETING IN THE NOUGHTIES: Marketing is anything but an exact science, and our next speakers offer three quite distinct perspectives on how to connect customers with your business. Terry Schwamberg discusses her uncompromising approach to product development and marketing, Michael Meade covers 50+ years of hotel S&M to discover what’s still relevant in today’s high-tech world, while Laurel Papworth shows how to harness the very noughties phenomenon of social media, a scourge to some, a boon to others.
- Michael Meade, Senior Vice President, Sales and Marketing, Rendezvous Hotels
- Terry Schwamberg-Kaljo, Owner, Contemporary Hotels
- Laurel Papworth, Social Media Strategist

THE ALLOTZ GREAT DEBATE: This is a great way to finish the day - a light-heared debate on a semi-serious topic followed by drinks. Two teams of three debating along fomal lines with the audience vote determing the ultimate winner. Sponsored by Allotz - Seriously Smart Travel Technology.

No Vacancy 2008 Wrap
Date: Event has already been held
Location: Dockside, Sydney
Cost: Not applicable
 
  • TRAVELtech 2008 - Sydney, 26 August
  • Search Engine Room 2008
  • No Vacancy 2008 Wrap
  •