QANTAS has sacked IT boss Jamila Gordon less than two years into her contract as part of a major tech restructure. It is also preparing to dump Telstra from a $750 million outsourcing contract. According to The Australian, the airline’s IT “department will get a further shake-up and may suffer more redundancies as a new operating model is adopted within months…
“It is understood the new structure — to operate from June — will integrate all employees across the technology business units into a single resource pool.” While Qantas has not yet commented on the claims, the airline’s high IT costs are clearly a cost-cutting focus of new CEO Alan Joyce, who has warned up to 1750 jobs may go.
Joyce recently told the ABC’s Inside Business program that Qantas spends around 3.5% of revenue on IT. He said Jetstar spent less than 1% of revenue on IT. “We’re looking at getting better value for money, investing in the right areas, building up state-of-the-art systems that deliver really good productivity — process efficiencies that really enhance the quality of the business,” Joyce was quoted as saying.
See original story in The Australian: