Tigerair is the latest Australian airline to stop pre-selecting extras such as insurance for its customers – without asking them – following similar moves over the past 24 hours by Virgin Australia and Jetstar.
All three airlines made the move after talking with the Australian Competition & Consumer Commission, which saw the opt-out business model as unfair.
“The ACCC has been concerned that the ‘opt-out’ model means that a number of consumers inadvertently end up paying for unwanted ‘pre-ticked’ extras,” said ACCC boss Rod Sims.
These extras could include travel insurance, seat, baggage and charity donations.
Mr Sims said the ACCC was encouraging airline to drop the ‘opt out’ practice altogether and threatened action if this did not occur.
Otherwise “the ACCC will explore other options,” he said.