Bruce McKenzie, Chief Operating Officer Australasia, InterContinental Hotels Group

Bruce McKenzie COO IHG AustralasiaBruce McKenzie is chief operating officer Australasia for IHG (InterContinental Hotels Group), responsible for the operation and expansion of the 50+ network of InterContinental, Crowne Plaza and Holiday Inn hotels across the region.

At No Vacancy, Bruce will talk about the biggest brand development initiative ever undertaken by a hotel company, the US$1 billion worldwide refresh of the Holiday Inn brand family.

With more than 3,400 Holiday Inn and Holiday Inn Express hotels globally, another 800+ in the pipeline and 100 million guest nights globally each year, the brand has come a long way since its inception in 1952. 

The three-year refresh program represented an unprecedented undertaking of macro and micro improvements, from the rollout of new branding and livery down to the replacement of more than 1.2 million pillows.

What were the major challenges?  What will such an extraordinary rebirth accomplish for the brand?  And what has IHG learnt as the project comes to a close?  Find out the story behind the story in this presentation.

Bruce McKenzie heads up one of the largest and most successful hotel companies active in Australasia today, overseeing operations in Australia, New Zealand, Fiji, Papua New Guinea, Vanuatu and French Polynesia. 

Based in Sydney, Bruce has over 25 years of successful hospitality experience in senior management, finance and sales and marketing roles across Asia Pacific. 

Immediately prior to his most recent return to Australia, Bruce was regional senior vice president of operations for IHG Greater China – where he was named in the Top 10 Hoteliers in China by Hotel Modernisation Magazine and the China Tourism Hotel Association.

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