Laura Ruffles, Corporate Travel Management’s Chief Operating Officer, has significant local, regional and global industry experience. In a career of more than 16 years, she has led teams across strategy, operations, product development, relationship management, sales, business planning and technology.
Prior to joining Corporate Travel Management Laura was a Director at American Express, where she was responsible for managing the small and medium enterprises business function.
Laura’s responsibilities at Corporate Travel Management include team leadership and establishing, managing and optimising sales performance, service delivery, client satisfaction, employee retention and profitability to achieve the company’s business goals.
Her strengths include managing leadership performance, strategy and business planning, sales and client management, process engineering and optimisation.