Consumer rights organisation Choice has stepped up its campaign for airlines to compensate passengers for delays by launching a new website, Complane.com.au.
It enables consumers to lobby the airline direct for compensation after a Choice survey found 39% of consumers found it too difficult through airline channels while 11% didn’t know how.
“It’s time we held airlines financially accountable for delays and cancellations within their control,” Choioce spokesman Tom Godfrey told the Daily Telegraph.
“We don’t believe passengers should be paying for the airline’s delay.”
He said in the European Union stranded passengers can get up to $900 in compensation for non-weather issues and reimbursement for additional costs such as accommodation incurred due to a delay.
“By using Complane, you’re helping Choice put the pressure on the airlines to do the right thing by their passengers,” a blurb on the website reads.