Currently consultants can spend up to two hours a day processing involuntary schedule changes and inbound messages.
To help agencies reduce this manual workload, Sabre has partnered with Travel Automation to release the QBotic Red App, an automation solution to help agencies enhance their productivity.
QBotic enables automated processing of airline schedule changes and provides touch-less handling of more than 80% of your PNR’s on your involuntary change queue.
So your agents can get back to doing what they do best – selling travel!
What does this mean for you?
- Reduced manual workload – so consultants can focus on customer service and sales
- Enhanced customer service – with agents being able to give complex changes the attention they need
- Reduced costs – with staff no longer needing spend time on repetitive, non-revenue driving ‘administrative’ tasks
- Seamless workflow – QBotic automatically identifies different levels of schedule changes, ensures minimum connect time and sends an email to the client with updates on the status. All whilst documenting everything in the PNR.
Don’t let those queues slow you down, get in touch with Sabre today to find out more about Qbotic and how it can help your business.