Viator has confirmed that up to 40 job at its Sydney office may be cut because of its decision to consolidate email and phone support functions to its main Contact Centre in Las Vegas.

But the Viator’s Sydney-based engineering team will remain intact and potentially grow.

Viator was founded in Sydney during 1995 and acquired by TripAdvisor in July 2014. Its headquarters have been in located in San Francisco for many years.

Here’s a copy of the statement issued by Viator this morning:

“As a global and growing company, Viator is constantly evaluating the company’s business operations to ensure readiness for the future.

“After a review of our customer service operations, the company has made the difficult decision to consolidate its English-language email and phone support functions to Viator’s main Contact Center in Las Vegas.

“Unfortunately, Sydney-based roles dedicated to these functions are impacted by this isolated relocation of services, and a number of positions may become redundant.

“As we are still in the midst of active discussions with potentially impacted employees, which include looking into a number of possible re-deployments, it would be premature to provide a specific number at this time.

“Viator maintains additional operations in Sydney including the company’s core engineering team.

“The company remains committed to its roots in Sydney, and these teams will continue to grow locally in Sydney as the organization grows globally.

“We want to thank all of our Sydney-based team members for their hard work, and for their professionalism during this difficult time.”



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