Tough talking American Airlines has backed down on charging agents extra for bookings made through Travelport GDS, including Galileo. AA claimed the US$11.75 per segment fee would offset increases in Travelport airfare distribution rates. But the move, which applied everywhere except the US and Japan, backfired when Travelport urged agents to recoup the “tax” from customers. “Travelport’s actions created tremendous confusion in the market and hurt our travel agency partners, and our customers,” said AA managing director Asia Pacific, Theo Panagiotoulias, in a letter to the industry. Round one to Travelport.
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