Freshly liberated Tigerair Australia – now 100% owned by Virgin Australia – is undergoing a tech revamp after years of under-investment. It’s started rolling out a new mobile airport check-in system and is preparing to launch what it claims will be Australia’s best airfare booking engine later this month.
Designed to streamline what has been a convoluted booking process sometimes confused by all the ancillary add-ons, the new booking engine is a proprietary system developed by the low cost carrier and Vedaleon Technologies in Melbourne.
“We have designed it to be as clear and transparent as possible – we believe it will be the best airline IBE in the local market, said Adam Rowe, Commercial Director at Tigerair Australia.
This follows the introduction and roll-out of a new iPad based mobile check-in system called Max Airport, which Mr Rowe says is cutting customer wait times.
“The technology means our check-in staff can move around the terminal to assist customers to check-in for their flight, assist with flight queries, purchase optional add-on items, make changes to a booking and print boarding passes on the spot,” Mr Rowe says.
Even though the number of check in staff will remain the same, it is “noticeably reducing queues at the check-in area at the departures area in Melbourne”, where it has been deployed since May 6.
“We are rolling it out to all 11 other destinations we fly to around Australia over coming weeks.”
In the past year, Tigerair has also introduced web check network wide, self-serve check-in kiosks in Brisbane, Sydney and Melbourne and automated bag drop facilities in Melbourne and Brisbane.