Wings Clipped But Tiger Airways Takes Off – Again

Tiger Airways has been given approval by the Civil Aviation Safety Authority to fly again and will resume limited services tomorrow. Tiger will initially fly between Sydney and Melbourne (Tullamarine), reduce its fleet, suspend operations at Avalon and close its Adelaide crew centre.

MEDIA UPDATE STATEMENT FROM TIGER AIRWAYS AUSTRALIA – Weds, 10 August 2011

Melbourne, 10 August 2011: The Civil Aviation Safety Authority (“CASA”) has notified Tiger Airways Australia that it will discontinue its legal action against the airline. As a consequence, the airline’s Air Operator’s Certificate (“AOC”) has been re-instated and services will resume on Friday, 12 August 2011.

Tiger Airways Australia has worked constructively with CASA to address the concerns that were raised by the regulator, which has now enabled the AOC to be re-instated.

Tiger Airways Australia will resume ticket sales today and will implement a gradual resumption of domestic services from Friday, 12 August 2011.

The airline is resuming services with a simplified flight programme in order to focus on flying popular and profitable routes. Flights will initially resume between Melbourne Airport (Tullamarine) and Sydney. The resumption of services on other Tiger Airways routes will be announced shortly. As part of its simplified flying programme, Tiger Airways Australia will reduce its operating fleet from 10 Airbus A320 aircraft to eight Airbus A320 aircraft. Consequently, two Airbus A320 aircraft will be redeployed to other airline businesses in the Tiger Airways Group.

The new flight schedule will initially consolidate the business into a single crew base operating from Melbourne Airport (Tullamarine) and as a result the crew base at Adelaide Airport will be closed and the crew base at Avalon (Melbourne) Airport will be temporarily suspended. All Tiger Airways Australia staff currently working at the Adelaide and Avalon crew bases will be offered redeployment to the Melbourne Airport (Tullamarine) operation.

Passengers already booked to fly with Tiger Airways Australia from 12 August 2011 will be advised of any change to their travel plans and will be offered a range of options including a free of charge transfer to another Tiger Airways Australia flight of their choice, or if their flight is not operating a full refund back to the original form of payment or a credit for deferred travel.

Tiger Airways Australia is committed to a safe, viable and long term future in Australia. The airline remains committed to regaining the confidence its customers through an enhanced focus on punctuality and convenience, while continuing to offer Australia’s most affordable air fares.

Passengers are advised to monitor the website as it will be updated regularly throughout the week with further updates.

Automatic refunds for all passengers booked to fly with Tiger Airways in August up until and including 11 August 2011, will be automatically refunded in full back to the original form of payment.

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One thought on “Wings Clipped But Tiger Airways Takes Off – Again”

  1. Don’t be duped into thinking Tiger have changed their stripes. Tiger so-called cheap fares are no bargain when they strand you and then try to rip you off charging well over twice what you already paid for the return ticket they will not honour. Collapsing a flight and transferring the ticket to an earlier flight without telling the passenger by phone, text or e-mail is inexcusable. But apparently this abysmal customer service is standard practice for Tiger Airways. Not even website updates or a 1300 or 1800 customer helpline. The only phone contact goes to a Philippines call centre where even the manager provides zero assistance. If Tiger Airways care so little for customer service, what faith can anyone have in the observance of safety procedures. When will Tiger Airways’ 32.84% stakeholder, Singapore Air stand up and be counted and take responsibility, not just suck profits out of Australia. Ground Tiger or they will bring down the entire Australian aviation industry and ruin our exemplary reputation for safe flying.

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